If the TWO STEP VERIFICATION option has been enabled for your user profile, the access to your BooleBox account will occur not only by entering the credentials linked to your profile, but also by a One Time Password (OTP) sent to the mobile phone number matched to your account, to your e-mail address or generated via the configured authenticator app. To login with OTP:
- On the login page, enter the username and password related to your BooleBox account and click on SIGN IN.
- Wait for the reception of the OTP.
- Enter the One Time Password received in the appropriate field and click OK.Note: by enabling the TRUST THIS COMPUTER option, the device in use will be recognized as safe and it will no longer be necessary to insert an OTP during the login. To restore this setting, you will need to delete your Web browser’s cookies.
Note: by clicking on LOST YOUR PHONE? you will be asked for the code provided during the pairing of the mobile phone number to your BooleBox account. By doing this, you will automatically deactivate the TWO STEP VERIFICATION option and you will be able to access your account without having to enter an OTP. Once you have restored the access to BooleBox platform from a new mobile device, in order to maintain the Common Criteria EAL2+ certified version of BooleBox On-Premises, you will have to enable immediately the TWO STEP VERIFICATION option.
Note: if the user in question has received from one administrator (SAM, ADM or ADR) the permission to manage the two-step verification option, this feature is manageable through the MY ACCOUNT > OPTIONS section.
Note: in order to obtain the Common Criteria EAL2+ certified version, you must not enable the TRUST THIS COMPUTER option.
Note: if you enter a OTP that doesn’t match the one sent via e-mail or generated throguh the authentication app, an error message will appear, informing that the OTP you entered is not correct.