If problems concerning File Encryptor Server component arise, it is necessary to verify:

• that the service concerning the File Encryptor Server component is up & running on the server hosting the component.
• that the API KEY inserted when configuring the component is correct and in particular corresponding to the one generated for the company. The generation of the API KEY is described in the COMPANY > VIEWING AND EDITING COMPANY PROPERTIES > API KEY section of this guide.
• that the user with whom the service is running has the necessary permissions to access the repository where the data to be encrypted are stored, configured in the File Encryptor rules.
• that the parameters related to the eventual proxy server are correct.