If the connection check through the CONNECT ALL button does not work, it is necessary to check:
- IP ADDRESS AND DOC MANAGER SERVER PORT – in order to guarantee the correct functioning of the platform, the server on which the Document Manager component has been installed must be reachable on the network using the specified IP address and the port 2451. If the server in question is protected by a specific firewall, it is necessary to open the TCP/IP ports in accordance with the firewall rules, to ensure that the server is reached in any case.
- SERVICE STATUS – in order to guarantee the correct functioning of the platform, the BOOLEBOX DOCUMENT SERVICE APPLICATION service must be active and running on the server where it was installed.
- SERVER RESOURCES – the server hosting the DOCUMENT MANAGER service must have the necessary resources (RAM and disk space) for the proper functioning of the same. It is therefore necessary to check with the service manager that the prerequisites for operating the DOCUMENT MANAGER service are respected for the server used as listed in the INSTALLATION > INSTALLATION PREREQUISITES section of this guide.