If problems arise regarding the BooleBox AD Service component, it is necessary to check:

• from the IIS control panel, that the Microsoft Windows IIS service is up and running and that the site of the application is up & running. If problems regarding the IIS service arise, also check the Microsoft Windows Server log;
• that the IP address and port related to the machine on which the BooleBox AD Service component has been installed are correct and coinciding with those set in the company’s customizations. The insertion of these parameters is described in the COMPANY > VIEWING AND CUSTOMIZING COMPANY PROPERTIES > ACTIVE DIRECTORY;
• that the Microsoft Active Directory service can be reached via the network TCP/IP ports used by the server on which the AD Service component has been installed;
• that the configuration parameters inserted in the SETTINGS.CONFIG file (IP address or FQDN of the domain controller and the type of authentication protocol – SAML or AD standards) are correct;