If the web application of BooleBox On-Premises is not accessible, it is necessary to verify that:

• the URL address entered in the web page is correct and in particular corresponding to that of the Wep Application;
• the ASP.NET service is up & running on the server that hosts the WebApp;
• the Microsoft Windows IIS service is active and running and the site of the application is up & running from the IIS control panel (in case of further problems concerning IIS also check the Microsoft Windows Server log);
• any balancer used for configurations with multiple WebApp access servers is functioning and able to reach the WebApp reference server through the correct TCP/IP ports;
• the license of the purchased instance is valid: otherwise, the “Site in maintenance” page will appear in the browser;
• the certificate entered in Windows in the configuration part of Microsoft IIS is correct and valid: otherwise connection problems to the WebApp through the HTTPS protocol could occur. If you find that the certificate in question has expired, proceed with its replacement and restart the publication in IIS;