If problems concerning the Document Service component arise, it is necessary to check:

• from the DOC MANAGER tab of BooleBox On-Premises control panel that the parameters entered to use the service are correct. In order to do this, perform a connection test using the CONNECT button. If the connection check fails, verify that the server’s IP address is correct and that the server hosting the Document Service is reachable via the specified TCP/IP port (2451);
• that BooleBox Document Service is up & running on the server where the component is installed;
• that the certificate installed and used to encrypt the Master Key on the server hosting the BooleBox web app has also been installed on the server which hosts the BooleBox Document Service: otherwise it will not be possible to keep the service up & running, making previews unavailable.