If problems concerning the MySQL database arise, it is necessary to check:

• that the MySQL database service is active on the machine hosting the DB;
• that the database is reachable on the port indicated during installation, which can be checked in the DATABASE tab of BooleBox On-Premises control panel;
• that the user entered in the BooleBox On-Premises application control panel as the user designated to access the DB has the necessary permissions to perform the operations requested by the platform;
• that there is sufficient free disk space on the server where the DB is installed, as indicated in the INSTALLATION PREREQUISITES section of this guide.