BooleBox storage

If the connection check performed through the CONNECT button doesn’t work, you must verify:

• SERVER IP ADDRESS AND CONNECTION PORT – in order to guarantee the correct functioning of the platform, it is necessary to verify that, in correspondence with the SERVER STORAGE SERVICE URL item in the GENERAL tab, the IP address and the relative port have been indicated correctly to allow the server to be reached at the specified IP address through the indicated port. In particular, the IP address must correspond to that of the server on which the component was installed; the IP address has to be specified in the format http://serveripaddress:80. Furthermore, if the server in question is protected by a specific firewall, it is necessary to open the TCP/IP ports in accordance with the rules of the same firewall to ensure in any case that the server is reached.
• IIS SERVER STATE: – in order to guarantee the correct functioning of the platform, it is necessary that the IIS server where the application is published is active. Then verify that the IIS server is activated, that the publication port is the correct one and that the website is online and running through the IIS management console in Windows Server.

Amazon S3 Key

Should problems arise regarding the configuration or use of Amazon S3 Remote Storage, you must verify:

• STORAGE PARAMETERS – the storage manager, when signing the contract, releases parameters to be introduced in order to use Amazon S3 storage as support storage. It is therefore necessary to verify that the parameters entered in the STORAGE tab are correct and in particular coincide with those released by the service provider.
• STORAGE CONNECTIVITY – to allow a correct use of the platform, it is necessary that the latter can connect to the chosen storage. It is therefore necessary to verify through the CONNECT key that the connection with the storage takes place correctly. If the server hosting the storage is protected by a firewall, it is necessary to open the TCP/IP ports in accordance with the firewall rules, to allow the server to be reached in any case.

Note: in case of use of HTTPS protocol with TLS certificate supplied by the customer, it is necessary to configure the IIS bindings so that port 443 can be used. For the IIS configuration relating to port 443, please refer to this link.

Note: to proceed with the configuration of BooleBox On-Premises in accordance with the criteria imposed by the Common Criteria EAL2 + certification, it is necessary to configure the Server Storage Service site to listen only via the HTTPS protocol, by deactivating the HTTP port activated by default or by automatically upgrading the connection from HTTP to HTTPS.