If you have lost your password and are unable to log in, you must perform the password recovery procedure, through which you will be sent new credentials to access your account. On the login screen, click on the FORGOT YOUR PASSWORD link.

• In the window that appears on your screen, enter your e-mail address in the appropriate field.
• Click on SEND.
• Open the e-mail received at the address indicated in the previous step.
• Click on the link in the e-mail.
• Enter in the appropriate fields the new password and confirmation of the new password.
• Click OK.